Shipping Policy

 

This Shipping Policy applies to all orders placed through southeastperformanceparts.com.au and operated by South East Performance Parts ("we", "us", "our").

1. Shipping Locations

(a) We currently ship to addresses within Australia only.

(b) We do not ship to international destinations at this time.

2. Carriers & Delivery Methods

(a) Orders are shipped using Australia Post or comparable courier services, at our discretion.

(b) Available shipping methods may include Standard, Express, or Courier options, depending on your location and the size/weight of your order.

(c) You will receive tracking details via email once your order has been dispatched, where tracking is provided by the carrier.

3. Processing & Dispatch Times

(a) We aim to process and dispatch in-stock orders within 1–3 business days after payment is received.

(b) Orders placed on weekends, public holidays, or after business hours will be processed on the next business day where possible.

(c) Dispatch times may be extended during peak periods, sales events, or due to supplier delays. We will use reasonable efforts to keep you informed of any significant delays.

4. Estimated Delivery Timeframes

(a) Estimated delivery timeframes (once dispatched) are generally:

• Metro areas: 2–7 business days
• Regional / rural areas: 3–10 business days

(b) Express or premium services (where selected and available) may be faster, but are still subject to carrier performance and network conditions.

(c) All timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, public holidays, road conditions, extreme weather, or other factors beyond our control.

5. Shipping Costs

(a) Shipping costs are calculated at checkout based on order weight, size, value, and destination.

(b) From time to time, we may offer promotional shipping rates or free shipping thresholds. Any such offers will be clearly communicated on our Website and are subject to change without notice.

6. Authority to Leave & Signature on Delivery

(a) Some carriers may offer Authority to Leave (ATL) options. If you select ATL or instruct the carrier to leave your parcel unattended, you accept full responsibility for the parcel after it has been delivered to the address provided.

(b) Where a signature is required and no one is available at the delivery address, the parcel may be taken to a local collection point (e.g. post office or depot), and it is your responsibility to collect it within the carrier’s time limits.

7. PO Boxes, Parcel Lockers & Business Addresses

(a) We may ship to PO Boxes and Parcel Lockers where supported by the carrier and compatible with the size/weight of the order.

(b) For business addresses, it is your responsibility to ensure someone is available to receive the parcel during normal business hours.

8. Incorrect Shipping Information

(a) You are responsible for providing a complete and accurate shipping address at the time of checkout.

(b) We are not liable for parcels that are lost, delayed, or misdelivered due to incorrect or incomplete address details provided by you.

(c) If an order is returned to us due to an incorrect address or failure to collect, you may be required to pay additional postage costs for re-delivery.

9. Lost, Delayed or Missing Parcels

(a) If your order appears to be delayed, lost in transit, or marked as delivered but cannot be located, you must contact the carrier in the first instance using the tracking details provided.

(b) You should also notify us at admin@southeastperformanceparts.com.au so that we can assist where possible.

(c) While we will make reasonable efforts to help locate missing shipments, we are not responsible for delays or loss caused by third-party carriers. Any compensation or resolution regarding carrier loss is subject to the carrier’s terms and investigation process.

10. Damaged Parcels & Goods on Arrival

(a) If your parcel or Products arrive damaged, you must notify us as soon as possible and within 30 days of delivery.

(b) You must retain all packaging and provide clear photographic evidence of:

• the outer packaging;
• the internal packaging; and
• the damage to the Product(s).

(c) We may ask you to return the damaged Product(s) for inspection. After assessment, we will determine whether repair, replacement, partial refund, or full refund is appropriate in accordance with our Refund & Returns Policy and the ACL.

11. Split Shipments & Backorders

(a) In some cases, your order may be shipped in multiple consignments if items are sourced from different locations or if part of the order is on backorder.

(b) You will not be charged additional shipping for split shipments initiated by us, unless otherwise agreed.

(c) If an item is on backorder, we will use reasonable efforts to notify you of expected restock and dispatch timeframes.

12. Performance Parts & Liability

(a) Many of our Products are high-performance or racing components. While we take care in packing and dispatch, we are not responsible for engine, drivetrain, or vehicle damage resulting from:

• incorrect installation,
• incorrect fitment or component selection,
• lack of professional tuning,
• improper use, misuse, or abuse, or
• continued use of Products that appear damaged on delivery.

(b) If a Product appears damaged, you must not install or use it. Please contact us for guidance before proceeding.

13. Returns Linked to Shipping Issues

(a) Returns related to shipping damage, missing items, or delivery errors are handled in accordance with this Shipping Policy and our Refund & Returns Policy.

(b) You must notify us of any shipping-related issues within 30 days of delivery. Installed or attempted-installed Products are considered accepted and are not eligible for return due to shipping damage, except where required by the ACL.

14. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us at: admin@southeastperformanceparts.com.au