Refund policy

Refund & Returns Policy

This Refund & Returns Policy ("Policy") applies to all purchases made through southeastperformanceparts.com.au.

South East Performance Parts ("we", "us", "our") complies with the Australian Consumer Law ("ACL"). Nothing in this Policy excludes your rights under the ACL.

1. Australian Consumer Law (ACL) Rights

(a) Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for any reasonably foreseeable loss or damage.

(b) If a failure is not major, you are entitled to have the goods repaired or replaced within a reasonable time.

(c) This Policy operates in addition to your statutory rights under the ACL.

2. Change of Mind Returns

Change-of-mind returns are offered at our discretion only and are not guaranteed.

A change-of-mind return may be accepted if:

You notify us within 14 days of receiving the Product;
The Product is unused, unopened, and in resaleable condition;
All packaging, accessories, manuals, and promotional items are returned;
You provide valid proof of purchase; and
You pay all return shipping and any applicable restocking fees.

Installed, attempted-installed, test-fitted, run, or modified Products cannot be returned under any circumstances, including for change of mind.

This rule is necessary because performance parts cannot be resold once fitted.

3. Inspection on Delivery

(a) You must inspect your Products within 30 days of receiving them.

(b) You must notify us within this timeframe if:

the Product is damaged in transit,
the wrong item was sent, or
something is missing.

(c) Failure to report issues within 30 days may affect your eligibility for a remedy.

4. Installed or Attempted-Installed Products (Strict No-Return Rule)

Once a Product has been installed, attempted to be installed, test-fitted, run, or shows any signs of fitment, it is automatically:

deemed accepted by the customer; and
ruled ineligible for refund or exchange (unless ACL requires otherwise).

This includes (but is not limited to):

tool marks;
oil or lubricant contamination;
sealant or gasket residue;
modified packaging;
scratches, torque marks, or wear; and
damage consistent with fitment attempts.

This applies even if the Product is later found to be incompatible with your build. Fitment responsibility lies solely with the customer or their installer.

5. Performance Parts — Warranty & Misuse Exclusions

Performance components place additional load on engines. Warranty does not apply to failures caused by:

incorrect installation;
incorrect piston-to-valve clearance;
incorrect pushrod length or lifter preload;
valve float, coil bind, or exceeding spring RPM limits;
lack of professional tuning;
lean/rich running conditions;
detonation, misfire, or timing errors;
oil starvation or lubrication failure;
use of incompatible aftermarket components;
incorrect bearing clearances or machining errors;
racing stress or over-revving;
overheating; or
contamination (metal, debris, fluids).

These conditions are considered installation, engine setup, or tuning faults, not manufacturing defects.

6. Delivery Damage Claims

(a) If a Product is damaged during delivery, you must notify us as soon as possible and within 30 days.

(b) You must retain packaging and provide photographic evidence.

(c) Damaged Products must be returned in the state they were received.

(d) We may repair, replace, or refund the Product after assessment.

7. Shipping Costs for Returns

(a) If a Product has a failure covered by the ACL, we will reimburse reasonable return postage.

(b) If a Product is returned and found not defective, all shipping and inspection costs are the customer’s responsibility.

(c) Reasonable shipping costs are capped at the standard Australia Post or comparable courier rate for the Product’s size and weight.

8. Warranty Claims

(a) Warranty claims require proof of purchase and must be lodged via email:

admin@southeastperformanceparts.com.au

(b) Warranty outcomes are determined by the manufacturer or authorised distributor. We cannot override manufacturer decisions.

(c) Warranty does not cover:

labour costs,
diagnostic fees,
tuning expenses,
workshop charges, or
engine damage caused by installation or tuning faults.

Only the Product itself is eligible for assessment.

9. Refund Processing

(a) Approved refunds will be processed within 10 business days.

(b) Refunds will be issued to the original payment method unless unavailable, in which case we will contact you to arrange an alternative.

(c) Banking and payment processor delays are outside our control.

10. How to Return Products

To start a return or warranty claim, contact us at: